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Napoleon® Support Center

Our Napoleon® Authorized Dealers are the best resource if you have a question about your Napoleon® product, or for service and installation.

If you need to ask us a question or make a comment please complete the form below and a Napoleon® customer service representative will get back to you shortly.






Your Name: (required)

Your Email: (required)


Product: (required)

Fuel Type:

Serial Number:

* Find your serial number on the rating plate below the lid (back of product), or inside the cart of your product. View Example
* Your product serial number is required for any inquiry regarding parts and/or warranties.

Your Message:

Type the letters below to submit

Privacy Policy: We do not collect or disseminate the private information of our customers. Submitted information is only used for the purposes of contacting you with regards to your question.

Customer Service

Email: wecare@napoleonproducts.com

Phone: 1-866-820-8686


Hours of Operation: 8:30am – 5pm

(Excluding all Canadian Holidays)


Corporate Contact:
Wolf Steel CANADA
9 & 24 Napoleon Road
Barrie, Ontario
Canada, L4M 0G8
Corporate Contact:
Wolf Steel USA
103 Miller Drive
Crittenden, Kentucky
United States, 41030